LICENSING FAQ
Desktop License
  • What is Desktop License and how does it work?

    Desktop License is a named user license that can be registered and used only on a single computer.

  • How does the Desktop License work?

    CCE provides a single-use Registration ID (RegID) for the license(s) purchased. After installation, the software prompts for RegID. When a valid RegID is entered, the software connects to a CCE server through internet and registers the license on the computer.

  • Can a RegID be used on multiple computers?

    No, RegID is a four digit number meant for single use. Once it is registered on a computer, it cannot be reused. However, when you purchase more than one license, the same RegID can be used to register more than one computer based on the number of licenses purchased..

  • How can we change the license setting?

    By default, Desktop License is switched ON in the product. If you wish to change the license setting, start EnSuite, click Configure → Switch Mode and choose the appropriate option in Select License Type window and click Confirm.


    Desktop License
  • Do we need an internet connection at all times?

    No, an internet connection is not required at all times. However, an internet connection is required for the following:.

    • To register a license
    • Provide notifications of software updates
    • Move a license
    • Technical support and trouble shooting
  • How can we retrieve our license expiry information?

    Start EnSuite and click Configure → Info to check the expiration date of your Desktop License.



Floating License(Named User)
  • What is a Named User Floating License?

    A Named User Floating License is a named user license that can be used to work with EnSuite on multiple computers on the same physical network. EnSuite has to be installed on all the computers.

  • How does the Named User Floating License work?

    The Named User Floating License requires a login and password. The login and password is validated by a CCE Server, once confirmed the user can start utilizing the license.


    Desktop License
  • How many logins will be issued for each Named User Floating License?

    One login will be issued for each Named User Floating License purchased.

  • Do we need to be connected to the internet even after login?

    Yes, in order to utilize the Named User Floating License make sure you're connected to the internet even after login. EnSuite application pings the server at regular intervals to ensure the session is active.

  • What happens if we lose the server connection after a successful login?

    User(s) will be prompted that the Named User Floating License is no longer active and allowed to save any unsaved documents before logging off.

  • What happens when the same user logs in from two different computers?

    When a user logs into a second computer before logging off from the first, the user on the second computer will be prompted to choose one of the following:

    • Log off from first computer automatically and continue with the second computer login
    • Cancel logging in from the second computer

    Desktop License
  • How can we enable the Named User Floating License?

    Start EnSuite and click Configure → Switch Mode and select Floating License option in Select License Type window.


    Desktop License
  • How can we retrieve our Named User Floating License expiry information?

    After successful login, click Configure → Info to check the expiration date of your Floating License.

  • How can we update user details or change passwords?

    After successful login, click Configure → Manage Users and click Edit in Users page, against your login ID to modify..

  • What is the role of an Administrator in the Named User Floating License?

    Administrator can create, add and manage new/existing users. When you purchase more than one license, one of the logins can be designated as an administrator.



Existing Desktop License Customer
  • As an existing Desktop License user of EnSuite, what do we need to do to switch over to Named User Floating License?

    If you are an existing Desktop License user of EnSuite, please email:datacenter@cadcam-e.com expressing your intent to move over to the Named User Floating License. In the email, please specify an email ID that you will be using for the Named User Licensing. Please note that for each EnSuite license you have purchased, you are eligible to get one Named User License. So, for example if you have three desktop licenses of EnSuite, please provide us with three email IDs that we will use to create three Named User Floating License logins. CCE will use the email ID(s) provided by you as login(s) for the Named User License. CCE will also create separate password(s) for each login and send that info to the respective email ID(s). These login(s) (email ids) and password(s) will be used to access Named User Floating License in EnSuite.

  • Do we need to provide our network logins of the individuals to CCE for using EnSuite Named User Floating Licensing?

    No, we do not need network logins or passwords of individuals who will be using EnSuite Named User Licensing. All we need is the email ID for us to use as a login. CCE will create a Named User Floating License with email ID as your username and the temporary password will be sent to the email ID you supply.

  • Can we change the password that is supplied by CCE?

    Yes, one of the users will have administrator rights to change passwords of all named user licenses.

  • Do we need to contact CCE every time we need to make changes to the logins for Named User Floating License or add/remove users?

    No, one of the users will have administrator rights to manage company named user licenses.

  • Can we change the administrator of the Named User Floating licenses?

    Yes, one of the users will have administrator rights to change passwords of all named user licenses.

  • Can we keep switching back and forth between Desktop License and Named User Floating License?

    No

For additional assistance or questions regarding issues with Desktop or Named User Floating Licenses, email: support@cadcam-e.com. When contacting the CCE support team about licensing issues, please provide a screen shot of the error message along with details of the issue.