Software support, technical and otherwise, is provided only via the internet, irrespective of urgency or priority. The product uses a combination of email and URLs to deliver robust technical support. No technical support will be provided via telephone or fax. CCE shall make every effort to contact you within 2 business days after receipt of your support request. CCE reserves the right to contact you via telephone, when it deems necessary, for solving support issues. CCE reserves the right to add components to the CAT5Works desktop to enable remote support feature.
While CCE makes every effort to assure quality of our products, CCE does not guarantee that all the tools included in CAT5Works will work as designed. In the event you encounter an error with the operation of a tool, you should contact technical support via the 'Support' page available in CCE shall make every effort to reproduce your problem within 2 business days after receipt of your support request. If the problem can be reproduced, CCE will automatically include an error fix in a future update of the tool. If the problem cannot be reproduced, CCE will inform you and may request additional information to help in the investigation.
CCE shall make good faith efforts to provide error fixes in a future version or release of the software at CCE's discretion.
Technical support included in the Subscription/Node-locked DOES NOT INCLUDE any efforts from CCE personnel to convert or translate your data, even if you have identified operation errors with CAT5Works.
You must ACCEPT the above terms prior to installing and using the software.